Frequently Asked Questions
Booking & Policies
How do I book a tour?
You can book online at ebikemultnomahfalls.com or directly here. You can also book by phone.
Can I book over the phone?
Yes. Use the link above to reserve while on the call.
Do you accept same-day bookings?
Yes, up to 1 minute before start time.
Can I change my reservation?
Yes, use the button in your confirmation email or email us at info@ebikemultnomahfalls.com.
What is your cancellation policy?
Tours are refundable up to 24 hours before start time. No refunds within 24 hours, but we offer gift cards or adjustments when possible.
Do you offer group discounts?
Yes, 10% off for groups of 12+ with code chat10.
Do you offer gift cards?
Yes. Purchase here.
Do you offer affiliate or travel agent programs?
Yes. Email info@ebikemultnomahfalls.com to learn more.
Do you offer private or corporate tours?
Yes. We can accommodate groups up to 60. Contact us for custom quotes.
Tour Details
What are the different tours you offer?
Full Day (5–8 hrs, $129), Half Day (3.5 hrs, $99), and 2 Hour Multnomah Falls Tour ($79).
What’s the difference between your tours?
The full day offers the most flexibility and views. The half day is our most popular. The 2 hour is quick and efficient.
Which tour is best for kids?
Tours are for ages 16+. Try Waterfall Shuttle for family-friendly options.
Do I get a guide?
No live guide, but a digital guide and in-person orientation are provided.
What should I bring?
Dress for the weather. Bring water, snacks, and wear closed-toe shoes.
Are there restrooms along the route?
Yes, at major stops like Ainsworth, Multnomah Falls, Latourell, and Cascade Locks.
Are food or drinks included?
No, but options are available at Multnomah Falls and Cascade Locks.
Logistics
Where is the meeting location?
63006 NE Frontage Road (I-84 Exit 35), 5 min from Cascade Locks. Free safe parking is available.
Is there transportation from Portland?
No. We recommend Turo car rentals or taxi. Uber drops off but doesn’t pick up.
Can I take public transportation?
No. Rental car or taxi is required.
Do I need a permit to visit Multnomah Falls?
Not with our bikes. Otherwise, yes, but parking is not guaranteed.
When should I arrive?
Arrive 20 minutes before your reservation time.
Equipment & Safety
What kind of bikes do you use?
Rad Power Bikes – Rover, Runner, Mission, and City. Suitable for riders 4’10” to 6’8″, up to 300 lbs.
Do you provide helmets?
Yes, Smith helmets with MIPS technology. Disinfected between use.
Can I bring my own equipment?
No. We provide everything you need.
Is it physically demanding?
No. E-bikes do most of the work. Hiking is optional.
Is it safe?
Yes. Oregon roads are bike-friendly and we provide on-call support.
Is it accessible for seniors or those with conditions?
Seniors who can ride comfortably are welcome. If not, we recommend Waterfall Shuttle.
Other Info
Do you operate rain or shine?
Yes, except in heavy rain (0.5″+), in which case we reschedule or refund.
Do you operate year-round?
Primarily May–October. Open in winter for large groups if weather permits.
Are your tours eco-friendly?
Yes. Powered by local hydroelectric energy. Leave No Trace encouraged.
Where can I leave a review?
Google or TripAdvisor.
How can I reach you day-of?
Text or call (541) 663-7324 for assistance.
Are you on social media?
Yes. Instagram: @ebikemultnomahfalls
Do you offer any combo packages?
Yes. Check out Waterfall Shuttle and Kayak the Gorge.